FAQs

On the day of the camp there will be a mobile phone number provided for you to call if you need to get hold of the camp. Our main office number is not answered at all times during the camp days so please take the camp phone number when you drop your child off at the camp.

It is important for you to give us as much information as possible before your child’s first day and record any information in the medical section.  It is a good idea to email our director, Louise Holloway, for advice.  Louise has experience as an inclusion manager for over 20 years and can support parents and staff to ensure that the child receives the best care we can provide during their time with us. Please note, we are a mainstream holiday camp and are unable to offer individual support (1:1 support) during the camp day. We always consider the safety of all our children when considering including a child with behavioural difficulties and the potential impact on staff to child ratios. For more information email louise@funtastickids.co.uk

Only people listed as emergency contacts can collect your child.  If there is a change to this then please either call us on 07715643412 to let us know who will be collecting your child with their name and a contact phone number.  You can set up a password online when booking that your collector can use.

Yes. Breakfast is provided at all our breakfast clubs. A light tea is provided for sessions booked until 6pm at the After School clubs and a welcome snack and drink is provided to all children as they arrive from school.

Yes – please ensure you add these to the online registration form with as much detail as possible We are a NUT FREE ZONE so there will be no nuts allowed in camp We also provide “Free From” snacks as well as other snacks and can cater for special dietary requirements if we are informed in advance

We can not refund for illness (or swap for another date).  We would need 48 hours notice to cancel and refund. Please let us know, however, if your child will not be attending by calling 07715643412

You need to book the full 8 to 6 session and drop off and collect between those times. We can no longer provide a booking for 9.30 start to 6pm finish. If you need to extend your finish time on the day this will be subject to staff availability and will be charged to an 8 til 6pm day price.

Our staff are often staff with school, Early Years or childcare experience.  Our after school club supervisors and holiday camp supervisors have at least a level 2 or level 3 relevant qualification or are trainee teachers.  We also have a number of qualified teachers working for us during the school holidays. All our supervisors and after school/breakfast club playworkers have full 12 hour paediatric first aid training and level 2 Food safety at work.  All our staff have universal safeguarding. In house training and accredited level 2 courses are also offered to all our staff. Our management team consists of 4 qualified primary teachers, all with past or current senior leadership experience.  We also have a Early Years practitioner and former pre-school manager as part of our management team who oversees the running of all our clubs and camps as well as advises the team on Early Years procedures.

Yes. We register all our Clubs with Ofsted. We follow Ofsted regulations and guidelines to offer the highest standard of care possible.  These regulations help raise the quality of care and ensure the safety and wellbeing of children.

We have a strict 1: 10 ratio of staff to children

Days can be swapped if there are spaces available for the alternative date, however the day swapped from counts as a cancellation and therefore we still need to be contacted within 48hours of this date to swap it. £2 admin fee applies to the date swapped from.

We add payments to our system manually once they have cleared through our bank account or via childcare vouchers or tax free childcare. This can cause a delay in them appearing on the booking system. If you have paid (even if this doesn’t appear on your account) then your space is reserved. If you are concerned then please contact bookings@funtastickids.co.uk or call 07715643412

Payments are due in advance of booking days and not in arrears. CAMPS – Please pay for your booking on the day you book via PayPal or at least within 5 working days of the booking if paying via bank transfer, childcare vouchers or tax free childcare. Please ensure you tick your “Choice of Payment” and “Complete Booking” even if paying within the 5 days. CLUBS – Please pay for the booking on the day you book if paying via PayPal or at least within 3 working days of the booking if paying via bank transfer, childcare vouchers or tax free childcare. Please ensure you tick your “Choice of Payment” and “Complete Booking” even if paying within the 3 days.

Customers are not able to amend their own bookings due to us keeping on top of our staff to child ratios.  If you need to amend a booking please contact bookings@funtastickids.co.uk and someone will do this for you.  Please note our Admissions and Fees Policy terms and conditions apply. Booking a new date does not override another date’s booking. Amendments include – changing a session time, adding, changing and cancelling dates, adding afternoon tea and breakfast etc.

You need to book the full 8 to 6 session and drop off and collect between those times. We can no longer provide a booking for 9.30 start to 6pm finish. If you need to extend your finish time on the day this will be subject to staff availability and will be charged to an 8 til 6pm day price.

Booking close at 7pm the night before – this will be displayed as “Bookings closed” on the booking system. If bookings are closed please contact the office on the day either by email bookings@funtastickids.co.uk or text/call on 07715643412 and if we have spaces available, we can book you on the day. An admin fee of £2 will be added for ‘On the day’ bookings.

We run a waiting list for our camps when the bookings are full. Please contact the office either by email bookings@funtastickids.co.uk or on 07715643412 and we can add you to it. Please ensure that if you are on the waiting list that you let us know if you find alternative arrangements even up to the day you require.

No. Unfortunately we are unable to accept any of the above methods of payment.

Customers need to register and book online via the link (PLEASE ADD LINK). Registration involves setting up an account with us with an email address and password. You will need to provide your name, email address, phone number, child’s name and date of birth, two emergency contacts, medical and dietary requirements and doctors information. Please ensure that you choose your method of payment and click “Complete Booking” at the end of the booking or your child will not appear on our register and the space not guaranteed Please ensure you read our Admissions and Fees policy terms and conditions before making any booking.

You do not have a space reserved if you have not received an email confirmation of your booking. If you have not received an email confirmation it may be that you have not ticked “Complete Booking” at the end of the online form. Please contact us at bookings@funtastickids.co.uk or call 07715643412 if you do not receive an email confirmation even if you have paid.

On the day of the camp there will be a mobile phone number provided for you to call if you need to get hold of the camp. Our main office number is not answered at all times during the camp days so please take the camp phone number when you drop your child off at the camp.

It is important for you to give us as much information as possible before your child’s first day and record any information in the medical section.  It is a good idea to email our director, Louise Holloway, for advice.  Louise has experience as an inclusion manager for over 20 years and can support parents and staff to ensure that the child receives the best care we can provide during their time with us. Please note, we are a mainstream holiday camp and are unable to offer individual support (1:1 support) during the camp day. We always consider the safety of all our children when considering including a child with behavioural difficulties and the potential impact on staff to child ratios. For more information email louise@funtastickids.co.uk

Only people listed as emergency contacts can collect your child.  If there is a change to this then please either call us on 07715643412 to let us know who will be collecting your child with their name and a contact phone number.  You can set up a password online when booking that your collector can use.

Yes. Breakfast is provided at all our breakfast clubs. A light tea is provided for sessions booked until 6pm at the After School clubs and a welcome snack and drink is provided to all children as they arrive from school.

Yes – please ensure you add these to the online registration form with as much detail as possible We are a NUT FREE ZONE so there will be no nuts allowed in camp We also provide “Free From” snacks as well as other snacks and can cater for special dietary requirements if we are informed in advance

We can not refund for illness (or swap for another date).  We would need 48 hours notice to cancel and refund. Please let us know, however, if your child will not be attending by calling 07715643412

You need to book the full 8 to 6 session and drop off and collect between those times. We can no longer provide a booking for 9.30 start to 6pm finish. If you need to extend your finish time on the day this will be subject to staff availability and will be charged to an 8 til 6pm day price.

Our staff are often staff with school, Early Years or childcare experience.  Our after school club supervisors and holiday camp supervisors have at least a level 2 or level 3 relevant qualification or are trainee teachers.  We also have a number of qualified teachers working for us during the school holidays. All our supervisors and after school/breakfast club playworkers have full 12 hour paediatric first aid training and level 2 Food safety at work.  All our staff have universal safeguarding. In house training and accredited level 2 courses are also offered to all our staff. Our management team consists of 4 qualified primary teachers, all with past or current senior leadership experience.  We also have a Early Years practitioner and former pre-school manager as part of our management team who oversees the running of all our clubs and camps as well as advises the team on Early Years procedures.

Yes. We register all our Clubs with Ofsted. We follow Ofsted regulations and guidelines to offer the highest standard of care possible.  These regulations help raise the quality of care and ensure the safety and wellbeing of children.

We have a strict 1: 10 ratio of staff to children

On the day of the camp there will be a mobile phone number provided for you to call if you need to get hold of the camp. Our main office number is not answered at all times during the camp days so please take the camp phone number when you drop your child off at the camp.

It is important for you to give us as much information as possible before your child’s first day and record any information in the medical section.  It is a good idea to email our director, Louise Holloway, for advice.  Louise has experience as an inclusion manager for over 20 years and can support parents and staff to ensure that the child receives the best care we can provide during their time with us. Please note, we are a mainstream holiday camp and are unable to offer individual support (1:1 support) during the camp day. We always consider the safety of all our children when considering including a child with behavioural difficulties and the potential impact on staff to child ratios. For more information email louise@funtastickids.co.uk

Only people listed as emergency contacts can collect your child.  If there is a change to this then please either call us on 07715643412 to let us know who will be collecting your child with their name and a contact phone number.  You can set up a password online when booking that your collector can use.

Breakfast is served before 9am – sessions starting at 8 or 8.30 can add breakfast Afternoon tea is served after 4.30 – this can only be added to the 8 to 6 session.

Yes – please ensure you add these to the online registration form with as much detail as possible We are a NUT FREE ZONE so there will be no nuts allowed in camp We also provide “Free From” snacks as well as other snacks and can cater for special dietary requirements if we are informed in advance

CAMPS – We provide a Creative and a Sports Timetable for each of our camps.  Children can choose what they want to do on the day and throughout the day so no need to choose in advance.

We don’t separate the children into different age groups. However, we have a VIP club for our Early Years children where they are looked after by key adults and a Young Playleader scheme where the older children (Year 7 and above) are encouraged to take some responsibility. For some sports separating the younger children from the older ones may be required but is not typical.

We can not refund for illness (or swap for another date).  We would need 48 hours notice to cancel and refund. Please let us know, however, if your child will not be attending by calling 07715643412

We only provide snacks and “No Added Sugar” squash or water throughout the day. Please bring a PACKED LUNCH and water bottle for your child. We are a NUT FREE ZONE so NO NUTS OR NUT PRODUCTS are allowed in lunch boxes please (e.g. Peanut butter, Nutella, Cereal bars with nuts etc)

No. These are not included in the price Breakfast (£2) and Afternoon Tea (£3) need to be booked in addition to the session booked if you require these for your child. An example menu can be seen at

You need to book the full 8 to 6 session and drop off and collect between those times. We can no longer provide a booking for 9.30 start to 6pm finish. If you need to extend your finish time on the day this will be subject to staff availability and will be charged to an 8 til 6pm day price.

Our staff are often staff with school, Early Years or childcare experience.  Our after school club supervisors and holiday camp supervisors have at least a level 2 or level 3 relevant qualification or are trainee teachers.  We also have a number of qualified teachers working for us during the school holidays. All our supervisors and after school/breakfast club playworkers have full 12 hour paediatric first aid training and level 2 Food safety at work.  All our staff have universal safeguarding. In house training and accredited level 2 courses are also offered to all our staff. Our management team consists of 4 qualified primary teachers, all with past or current senior leadership experience.  We also have a Early Years practitioner and former pre-school manager as part of our management team who oversees the running of all our clubs and camps as well as advises the team on Early Years procedures.

Yes. We register all our Clubs with Ofsted. We follow Ofsted regulations and guidelines to offer the highest standard of care possible.  These regulations help raise the quality of care and ensure the safety and wellbeing of children.

We have a strict 1: 10 ratio of staff to children

Layers are a good idea so you can remove or put on clothes depending on our changing weather. Comfortable clothes and shoes for running around in. Clothes that are not precious – they can get dirty when outside or messy when inside!  A painting apron for messy art is a good idea or an old shirt! Bring a change of clothes if you might forget to visit the toilet when taking part in all our exciting activities.

A Packed Lunch with plenty of snacks for break times:

• A water bottle
• Any medication in a named container
• Waterproof clothes for outside play
• Medication form if this is needed and has not already been completed.

Please note that we are a nut free zone!