Booking Queries
My child would like to be a young play leader – how do I book this?
Can I book part of a session?
Refunds / Can I cancel a booking?
Can I swap my booking dates?
I have paid, but my account says my booking is not paid? Is my space still reserved?
When do I need to pay for my booking?
How do I amend a booking?
How do I pay for my booking?
Up to what time can I book for the next day at camp or club? Can I book on the same day?
Can I be added to a waiting list for spaces?
Can I pay by cash or cheque or over the phone via credit card?
How do I book and what information do I need to provide?
I have not received an email confirmation of my booking?
Breakfast & After School Clubs
What happens to lost property?
If you believe your child has left something at one of our Wrap Around Care clubs or Holiday Camps – please email office@funtastickids.co.uk and we can check for you.
Please note that after any of our Holiday Camps have finished, lost property is returned to our Wokingham office, where it will be held for 3 weeks. After 3 weeks, any water bottles and food storage containers/lunch boxes are disposed of and any clothing is given to charity.
Funtastic Kids always display any lost property at Holiday Camps towards the end of the holiday period. It is the parent’s responsibility to follow up with any lost property they believe we might have within the given time frame and to collect it from our Wokingham office.
Please note – we are unable to send out group emails, asking other parents if they have the missing item, due to data protection.
Can I book part of a session?
Is there a sibling discount?
How do I contact the camp/club directly during the days it is running?
My child has additional needs. How can you help?
What happens if someone, other than myself, needs to pick up my child?
Are Breakfast and Afternoon Tea provided at the Breakfast & After School Clubs?
My child has allergies and dietary requirements – do you cater for this?
If my child is ill, do I get a refund?
What qualifications do your staff have?
Is Funtastic Kids Ofsted registered?
What is your adult to child ratio?
Holiday Camps
What happens to lost property?
If you believe your child has left something at one of our Wrap Around Care clubs or Holiday Camps – please email office@funtastickids.co.uk and we can check for you.
Please note that after any of our Holiday Camps have finished, lost property is returned to our Wokingham office, where it will be held for 3 weeks. After 3 weeks, any water bottles and food storage containers/lunch boxes are disposed of and any clothing is given to charity.
Funtastic Kids always display any lost property at Holiday Camps towards the end of the holiday period. It is the parent’s responsibility to follow up with any lost property they believe we might have within the given time frame and to collect it from our Wokingham office.
Please note – we are unable to send out group emails, asking other parents if they have the missing item, due to data protection.
My child would like to be a young play leader – how do I book this?
Can I book part of a session?
Is there a sibling discount?
How do I contact the camp/club directly during the days it is running?
My child has additional needs. How can you help?
What happens if someone, other than myself, needs to pick up my child?
My child has allergies and dietary requirements – do you cater for this?
What activities do you provide? Do I have to choose in advance?
Do you separate the children into age groups?
If my child is ill, do I get a refund?
Is there any food provided during the Holiday Camp day?
Are Breakfast and Afternoon Tea provided at the Holiday Camps?
What session should I book if I require childcare from 8:30am – 5:30pm?
What qualifications do your staff have?
Is Funtastic Kids Ofsted registered?
What is your adult to child ratio?
What clothes should my child wear/bring?
What do I need to bring to the camp?
- A water bottle
- Any medication in a named container
- Waterproof clothes for outside play
- Medication form (if this is needed and has not already been completed).