FAQs

Booking Queries

Customers need to register and book online via funtastickids.kidsclubhq.co.uk Registration involves setting up an account with us with an email address and password. You will need to provide your name, email address, phone number, child’s name and date of birth, two emergency contacts, medical and dietary requirements and doctor’s information. Please ensure that you choose your method of payment and click “Complete Booking” at the end of the booking or your child will not appear on our register and the space will not be guaranteed. Please ensure you read the terms and conditions in our Admissions and Fees policies before making any booking.  
If you are new to Funtastic Kids, please follow our instructions to register and make a booking. Once you have booked your session, you will then need to email bookings@funtastickids.co.uk with your Name, Child’s name and Voucher code. We will then check the booking, clear the payment, and confirm back to you.
If your child is in Year 7 (or above), or attending Funtastic Kids during the summer when they are leaving Primary School to join Secondary School, they can be a Young Playleader. Please book as normal but let us know via email that they would like to take part in this scheme.
Unfortunately, we do not offer a part-session option.
Yes- if you contact us within 48 hours of your booking date, then you will receive a credit on your Funtastic Kids account. If you do not contact us within 48 hours, then you will need to pay for your booking.
Days can be swapped if there are spaces available for the alternative date. However, these count as cancellations (please see our FAQ on cancellations). For example, if Monday is swapped to Tuesday, then Monday counts as a cancellation.
We add payments to our system manually once they have cleared through our bank account or via childcare vouchers or tax-free childcare. This can cause a delay in them appearing on the booking system. If you have paid (even if this doesn’t appear on your account) then your space is reserved. If you are concerned then please contact bookings@funtastickids.co.uk or call 07715643412.
Payments are due in advance of booking days and not in arrears. CAMPS – Please pay for your booking on the day you book either with a credit/debit card or via PayPal or at least within 5 working days of the booking if paying via bank transfer, childcare vouchers or tax free childcare. Please ensure you tick your “Choice of Payment” and “Complete Booking” even if paying within the 5 days. CLUBS – Please pay for the booking on the day you book either with a credit/debit card or via PayPal or at least within 3 working days of the booking if paying via bank transfer, childcare vouchers or tax free childcare. Please ensure you tick your “Choice of Payment” and “Complete Booking” even if paying within the 3 days.
Customers are not able to amend their own bookings due to us keeping on top of our staff-to-child ratios. If you need to amend a booking please contact bookings@funtastickids.co.uk and someone will do this for you. Please note our Admissions and Fees Policy terms and conditions apply. Booking a new date does not override another date’s booking. Amendments include – changing a session time, adding, changing and cancelling dates etc.
You can pay for your booking using one of the following payment options:
  • Credit or Debit Card
  • Paypal* – This is an instant payment, and you can set up your credit card for this.
  • Bank Transfer – Please pay this via your Bank Account once you have your booking email confirmation.
  • Childcare Vouchers – Please choose “Childcare Vouchers” as your choice of payment and choose your childcare provider from the dropdown menu.  If it is not listed please select “Other” and contact the office either by email bookings@funtastickids.co.uk or on 07715643412. If you are using Childcare Grant Payment Service (CGPS) please click on Childcare Voucher – Other to complete your booking and then email bookings@funtastickids.co.uk to let us know. We can also provide you with the unique code you require to link your children.
  • Tax Free Childcare– Please choose “Tax Free Childcare” as your choice of payment.  Please go to your Tax Free Childcare account online and search for “Funtastic Kids” and the school you are booking.  If you can’t find this then please contact bookings@funtastickids.co.uk or 07715643412. This is a Government replacement for childcare vouchers. More information can be found at Tax-Free Childcare – GOV.UK (www.gov.uk)
         We do not accept 30hrs Free Childcare Funding.

*Please note: If paying by PayPal we do not offer refunds, we can only offer a credit on your Funtastic Kids account.

 
Bookings close at 7 pm the night before each session – this will be displayed as “Bookings Closed” on the booking system. If bookings are closed please contact the office on the day either by emailing bookings@funtastickids.co.uk or text/call us on 07715643412 and, if we have spaces available, we can book you on the same day. An admin fee of £2.50 will be added for ‘On the Day’ bookings.
We run a waiting list for our provisions when the bookings are full. Please contact the office either by email at bookings@funtastickids.co.uk or on 07715643412 and we can add you to it. If you are on the waiting list, please ensure that you let us know if you find alternative arrangements even up to the day you require.
No. Unfortunately we are unable to accept any of the above methods of payment.
You do not have a space reserved if you have not received an email confirmation of your booking. If you have not received an email confirmation it may be that you have not ticked “Complete Booking” at the end of the online form. The email confirmation comes from noreply@funtastickids.co.uk which is not monitored. Please check your spam/junk mail. If you still have not received confirmation, please contact us at bookings@funtastickids.co.uk or call 07715643412.

Breakfast & After School Clubs

If you need to book the same day regularly for the foreseeable future, then please consider raising a contract.
When you log in to https://funtastickids.kidsclubhq.co.uk, you will need to be on the ‘My Bookings’ tab, to book individual (not regular) days.
There is a 10% sibling discount for the second and subsequent siblings offered on Breakfast & After School Club bookings where siblings attend the same sessions at some of our clubs. For more price information, please visit the specific webpage for the club or contact bookings@funtastickids.co.uk for more information.

If you believe your child has left something at one of our Wrap Around Care clubs or Holiday Camps – please email office@funtastickids.co.uk and we can check for you.

Please note that after any of our Holiday Camps have finished, lost property is returned to our Wokingham office, where it will be held for 3 weeks. After 3 weeks, any water bottles and food storage containers/lunch boxes are disposed of and any clothing is given to charity.

Funtastic Kids always display any lost property at Holiday Camps towards the end of the holiday period.  It is the parent’s responsibility to follow up with any lost property they believe we might have within the given time frame and to collect it from our Wokingham office.

Please note – we are unable to send out group emails, asking other parents if they have the missing item, due to data protection.

Unfortunately, we do not offer a part-session option.
All our Holiday Camps and Breakfast & After School Clubs have their own phone number, which is displayed in our registration areas and on each camp and club page on our website. Our main office numbers may not be answered at all times during the day so please take note of the club/camp number when dropping off your child.
It is important for you to give us as much information as possible before your child’s first day and record any information in the medical section.  It is a good idea to contact our director, Louise Holloway, for advice. Louise has experience as an inclusion manager for over 20 years and can support parents and staff to ensure that the child receives the best care we can provide during their time with us. Please note that we are a mainstream holiday camp and are unable to offer individual support (1:1 support) during the camp day. We always consider the safety of all our children when considering including a child with behavioural difficulties and the potential impact on staff to child ratios. For more information, email office@funtastickids.co.uk
Please email bookings@funtastickids.co.uk or call us on 07715643412 to let us know who will be collecting your child with their name and a contact phone number. The person collecting will need to know the “Collection Password” which can be set up on your online booking profile.
Yes. Breakfast is provided at all our breakfast clubs. A light tea is provided for sessions booked until 6 pm at the After School Clubs and a nutritional snack and drink are provided to all children as they arrive from school.
Yes, please ensure you add these to the online registration form with as much detail as possible. We are a NUT FREE ZONE so there will be NO NUTS OR NUT PRODUCTS (e.g. peanut butter, Nutella, cereal bars with nuts etc) allowed. We also provide “Free From” snacks as well as other snacks and can cater for special dietary requirements if we are informed in advance.
Whilst we understand that illness can’t be avoided or predicted, your child would have been included in our staffing ratios and provisions. For this reason, we can’t refund or swap days. We would need 48 hours’ notice to cancel and credit your Funtastic Kids account. Please let us know, however, if your child will not be attending by calling 07715643412.
Our staff are often staff with school, Early Years or childcare experience.  Our after-school club supervisors and holiday camp supervisors often have at least a level 2 or level 3 relevant qualification or are trainee teachers.  We also have a number of qualified teachers working for us during the school holidays. All our supervisors and after school/breakfast club playworkers have full 12 hour paediatric first aid training and level 2 Food safety at work.  All our staff have universal safeguarding. In house training and other accredited level 2 courses are also offered to all our staff. Our management team consists of 2 qualified primary teachers, both with past senior leadership experience.  We also have an Early Years practitioner and former pre-school manager as part of our management team who oversees the running of all our clubs and camps as well as advises the team on Early Years procedures. Our two area managers hold level 3 Playwork and teaching and learning qualifications and have vast experience in working in schools and in childcare.
Yes. We register all our Breakfast & After School Clubs and Holiday Camps with Ofsted. We follow Ofsted regulations and guidelines to offer the highest standard of care possible. These regulations help raise the quality of care and ensure the safety and wellbeing of children. Our Ofsted registration numbers and most recent Ofsted reports can be found on our individual club/camp pages.
We have a strict 1: 10 ratio of staff to children.

Holiday Camps

Please email your requirements to bookings@funtastickids.co.uk– ensure you provide clear details. There is a Cancellation anytime charge of £2.00 per day, per child, to the maximum of £10.00. Cancellations made less than 48hrs in advance of your booked session will not be actioned and your child will be marked absent.

If you believe your child has left something at one of our Wrap Around Care clubs or Holiday Camps – please email office@funtastickids.co.uk and we can check for you.

Please note that after any of our Holiday Camps have finished, lost property is returned to our Wokingham office, where it will be held for 3 weeks. After 3 weeks, any water bottles and food storage containers/lunch boxes are disposed of and any clothing is given to charity.

Funtastic Kids always display any lost property at Holiday Camps towards the end of the holiday period.  It is the parent’s responsibility to follow up with any lost property they believe we might have within the given time frame and to collect it from our Wokingham office.

Please note – we are unable to send out group emails, asking other parents if they have the missing item, due to data protection.

If your child is in Year 7 (or above), or attending Funtastic Kids during the summer when they are leaving Primary School to join Secondary School, they can be a Young Playleader. Please book as normal but let us know via email that they would like to take part in this scheme.
Unfortunately, we do not offer a part-session option.
There is a sibling discount of £4.50 for the full day session (8am-6pm) and a sibling discount of £3 for all other timed sessions at holiday camps. Sibling discount only applies to second and subsequent siblings. Please see our prices on our individual Holiday Camp Webpages for more details.
All our Holiday Camps and Breakfast & After School Clubs have their own phone number, which is displayed in our registration areas and on each camp and club page on our website. Our main office numbers may not be answered at all times during the day so please take note of the club/camp number when dropping off your child.
It is important for you to give us as much information as possible before your child’s first day and record any information in the medical section.  It is a good idea to contact our director, Louise Holloway, for advice. Louise has experience as an inclusion manager for over 20 years and can support parents and staff to ensure that the child receives the best care we can provide during their time with us. Please note that we are a mainstream holiday camp and are unable to offer individual support (1:1 support) during the camp day. We always consider the safety of all our children when considering including a child with behavioural difficulties and the potential impact on staff to child ratios. For more information, email office@funtastickids.co.uk
Please email bookings@funtastickids.co.uk or call us on 07715643412 to let us know who will be collecting your child with their name and a contact phone number. The person collecting will need to know the “Collection Password” which can be set up on your online booking profile.
Yes, please ensure you add these to the online registration form with as much detail as possible. We are a NUT FREE ZONE so there will be NO NUTS OR NUT PRODUCTS (e.g. peanut butter, Nutella, cereal bars with nuts etc) allowed. We also provide “Free From” snacks as well as other snacks and can cater for special dietary requirements if we are informed in advance.
All our Holiday Camps provide fun-filled creative-themed timetables (activities include drama, art, games, science and more) as well as energetic and varied sports timetables. Children can choose their preferred activity each session, making every day at Funtastic Kids unique. There is no need to choose in advance, children can pick what they would like to do on the day! Please see our Parent’s page for example timetables.
We don’t separate the children into different age groups. However, we have a VIP Club for our Early Years children where they are looked after by key adults, plus a Young Playleader Programme where the older children (Year 7 and above) are encouraged to take some responsibility. For some sports activities the children may be split into age groups for safety reasons.
Whilst we understand that illness can’t be avoided or predicted, your child would have been included in our staffing ratios and provisions. For this reason, we can’t refund or swap days. We would need 48 hours’ notice to cancel and credit your Funtastic Kids account. Please let us know, however, if your child will not be attending by calling 07715643412.
Children booked onto our Extended Day Session (8 am – 6 pm) will receive a nutritional breakfast and light afternoon tea included in the cost of the session. Water and “No Added Sugar” squash will be provided throughout the day. Some of our themed activities may involve tasting food (for example, trying multi-coloured fruit and veg as part of our ‘Over the Rainbow’ theme). Please bring a PACKED LUNCH and a water bottle for your child. We are a NUT FREE ZONE so NO NUTS OR NUT PRODUCTS are allowed in lunch boxes please (e.g. Peanut butter, Nutella, Cereal bars with nuts etc).
You need to select the session time that covers your required hours.   For example, if you need:
  • 8am until 4.30pm you will need to book 8am to 6pm
  • 9am to 5pm, you will need to book 8am to 6pm
  • 10am to 2pm, you will need to book 9.30am to 3.30pm
  However, you can drop and pick up within your booked hours.
Our staff are often staff with school, Early Years or childcare experience.  Our after-school club supervisors and holiday camp supervisors often have at least a level 2 or level 3 relevant qualification or are trainee teachers.  We also have a number of qualified teachers working for us during the school holidays. All our supervisors and after school/breakfast club playworkers have full 12 hour paediatric first aid training and level 2 Food safety at work.  All our staff have universal safeguarding. In house training and other accredited level 2 courses are also offered to all our staff. Our management team consists of 2 qualified primary teachers, both with past senior leadership experience.  We also have an Early Years practitioner and former pre-school manager as part of our management team who oversees the running of all our clubs and camps as well as advises the team on Early Years procedures. Our two area managers hold level 3 Playwork and teaching and learning qualifications and have vast experience in working in schools and in childcare.
Yes. We register all our Breakfast & After School Clubs and Holiday Camps with Ofsted. We follow Ofsted regulations and guidelines to offer the highest standard of care possible. These regulations help raise the quality of care and ensure the safety and wellbeing of children. Our Ofsted registration numbers and most recent Ofsted reports can be found on our individual club/camp pages.
We have a strict 1: 10 ratio of staff to children.
Layers are a good idea so your children can stay warm/keep cool in the changing weather. Please bring a sunhat for warm weather. Clothes and shoes should be comfortable for running around in. Clothes that are not precious – they can get dirty when outside or messy when inside! A painting apron for art is a good idea or an old shirt. Please bring a change of clothes in case your child might forget to visit the toilet when taking part in all our exciting activities. Please make sure all items are labelled with your child’s name.
A packed lunch with plenty of snacks for break times, plus:
  • A water bottle
  • Any medication in a named container
  • Waterproof clothes for outside play
  • Sun hat and sun lotion for warm weather
  • Medication form (if this is needed and has not already been completed).
Please make sure all items are labelled with your child’s name. Please note that we are a nut free zone!