Whilst we understand that illness can’t be avoided or predicted, your child would have been included in our staffing ratios and provisions. For this reason, we can’t refund or swap days. We would need 48 hours’ notice to cancel and credit your Funtastic Kids account. Please let us know, however, if your child will not be attending by calling 07715643412.

There is a 10% sibling discount for the second and subsequent siblings offered on Breakfast & After School Club bookings where siblings attend the same sessions at some of our clubs. For more price information, please visit the specific webpage for the club or contact bookings@funtastickids.co.uk for more information.

All our Holiday Camps and Breakfast & After School Clubs have their own phone number, which is displayed in our registration areas and on each camp and club page on our website. Our main office numbers may not be answered at all times during the day so please take note of the club/camp number when dropping off your child.

Funtastic Kids is an inclusive childcare provider. We have experience in supporting children with Special Educational Needs and Disabilities (SEND) at our clubs/holiday camps. It is important for you to give us as much information as possible before your child’s first day in order to give the child the best chance of having a successful experience with us. We ask you to contact our office for advice prior to making a booking by emailing: office@funtastickids.co.uk or by calling 07715643412. Please ensure you complete all the SEND questions in the SEND section when registering your child. The more information you can give, the better support our staff will be able to give your child. Our director, Louise Holloway, has experience as an inclusion manager for over 20 years and our management team can support parents and staff to ensure that the child receives the best care we can provide during their time with us. Please note that we are a mainstream childcare provider and are unable to offer individual support (1:1 support) during the camp day or club session. If your child has a 1:1 at school, attends an educational SEND setting or attends a school SEND unit, and you feel they would be happy and safe at our camps without 1:1 support, you must contact us at least 2 weeks before they start so that our team can ensure the child’s needs are met by putting in place a support plan. However, should you receive funding and wish to pay for a 1:1 to support your child at our camps or clubs, please contact our office, giving a minimum of 4 weeks notice of your request before your child attends. We cannot always guarantee additional appropriate staff even with sufficient notice. We always consider the safety of all our children when considering including a child who may become dysregulated and experience difficulties within our setting and we need to consider the potential impact on staff-to-child ratios. For more information, email office@funtastickids.co.uk

Please email bookings@funtastickids.co.uk or call us on 07715643412 to let us know who will be collecting your child with their name and a contact phone number. The person collecting will need to know the “Collection Password” which can be set up on your online booking profile.

Yes. Breakfast is provided at all our breakfast clubs. A light tea is provided for sessions booked until 6 pm at the After School Clubs and a nutritional snack and drink are provided to all children as they arrive from school.

Yes, please ensure you add these to the online registration form with as much detail as possible. We are a NUT FREE ZONE so there will be NO NUTS OR NUT PRODUCTS (e.g. peanut butter, Nutella, cereal bars with nuts etc) allowed. We also provide “Free From” snacks as well as other snacks and can cater for special dietary requirements if we are informed in advance.

If you believe your child has left something at one of our Wrap Around Care clubs or Holiday Camps – please email office@funtastickids.co.uk and we can check for you.

Please note that after any of our Holiday Camps have finished, lost property is returned to our Wokingham office, where it will be held for 3 weeks. After 3 weeks, any water bottles and food storage containers/lunch boxes are disposed of and any clothing is given to charity.

Funtastic Kids always display any lost property at Holiday Camps towards the end of the holiday period.  It is the parent’s responsibility to follow up with any lost property they believe we might have within the given time frame and to collect it from our Wokingham office.

Please note – we are unable to send out group emails, asking other parents if they have the missing item, due to data protection.

Yes. We register all our Breakfast & After School Clubs and Holiday Camps with Ofsted. We follow Ofsted regulations and guidelines to offer the highest standard of care possible. These regulations help raise the quality of care and ensure the safety and wellbeing of children. Our Ofsted registration numbers and most recent Ofsted reports can be found on our individual club/camp pages.

Our staff are often staff with school, Early Years or childcare experience.  Our after-school club supervisors and holiday camp supervisors often have at least a level 2 or level 3 relevant qualification or are trainee teachers.  We also have a number of qualified teachers working for us during the school holidays. All our supervisors and after school/breakfast club playworkers have full 12 hour paediatric first aid training and level 2 Food safety at work.  All our staff have universal safeguarding. In house training and other accredited level 2 courses are also offered to all our staff. Our management team consists of 2 qualified primary teachers, both with past senior leadership experience.  We also have an Early Years practitioner and former pre-school manager as part of our management team who oversees the running of all our clubs and camps as well as advises the team on Early Years procedures. Our two area managers hold level 3 Playwork and teaching and learning qualifications and have vast experience in working in schools and in childcare.

We aim to adhere to a 1:10 ratio of staff to children.